Extremely Late Speed Post Delivery: What to Do After 18 Days of Tracking Silence

Have you ever sent an important package with Speed Post and faced an unexpected delay? If your tracking information hasn't been updated for over 18 days, this situation can be quite frustrating. This article is designed to help you navigate this process effectively, ensuring you receive the best possible outcome.

Checking Tracking Information

First and foremost, continue to monitor the tracking information available on the official postal service website. Sometimes, delivery delays can be a result of system updates that haven't been automatically communicated to customers. By regularly checking your tracking number, you ensure you're up-to-date on any minor updates that might appear.

Contacting the Postal Service

If your package remains unaccounted for despite these refreshing, it's time to reach out to the postal service directly. In India, this would be India Post, which is responsible for your Speed Post item. Provide them with your tracking number and ask for an update on the status of your parcel. It's also a good idea to explain the timeline and the delay, as this may prompt the service to take necessary steps to locate your package.

Contact Customs (If Relevant)

Have you shipped your package to a different country, such as Canada? In such cases, customs clearance could be the cause of your parcel's delay. You can contact the relevant authorities, such as Canada Post or the customs office in your country, to inquire about your shipment. Often, delays occur due to lengthy customs procedures or temporary administrative issues.

Filing a Complaint or Inquiry

If you've exhausted other options and still haven't received a satisfactory response, consider filing a formal complaint or inquiry with the postal service. This step may seem drastic, but it can often prompt the service to take account of your concerns and make the necessary corrections. Ensure you keep all communication records and documentation of your complaints.

Being Patient, Yet Proactive

International shipping can sometimes take longer than expected due to various factors such as customs clearance, logistical issues, and even seasonal fluctuations. Given that your parcel was sent in November 2020, it is indeed unusual for it to still be unaccounted for after this length of time. Regular follow-up with the postal service is crucial, and staying informed about any updates will help you manage your expectations more effectively.

Raising a Complaint Immediately

If you had sent the parcel from India, generally it doesn't take this much time for a package to be delivered. It's important to raise a complaint as soon as possible, as delays can often be resolved quickly if reported early. Contacting the postal service directly and communicating your concerns can expedite the resolution process.

Visiting a Delivery PO and Inquiring

In some cases, the delay might be due to a significant lag between the physical movement of the mail and the update of the relevant data to the central server. Visiting your local delivery point operator (PO) and enquiring about your shipment can help you get a more accurate picture of the status of your package. Local PO staff may have specific information that isn't yet visible online.

By taking these steps, you can increase your chances of receiving a satisfactory resolution to your Speed Post delivery issue. Remember, staying proactive and informed is key to managing your situation effectively.