Transportation
Finding the Perfect Car Rental in Alicante: A Guide for Sensitive Travelers
Is There a Car Rental Company in Alicante That Treats Clients with Respect?
As a frequent traveler, I often find myself searching for the perfect car rental company to ensure a smooth and enjoyable trip. However, my recent experience with GOLDCAR in Alicante airport has left me questioning whether this is the best option for me. I am a sensitive person who avoids confrontations at all costs, as they can ruin my entire day. Therefore, I am now seeking a car rental company in Alicante that provides excellent service and treats clients with the respect they deserve.
My Rental Car Priorities
When it comes to renting a car in a foreign locale, my top rules are as follows:
Never rent from a local agency: Local agencies can often be unpredictable, and I want to avoid any unnecessary surprises or complications. Book with Avis, Hertz, or Sixt: Although some franchises may not be up to standard, these companies generally maintain high customer satisfaction standards. Join Avis Preferred or Hertz 1 Club Gold: These memberships allow for priority access and can save time in busy airports.The Struggle with GOLDCAR
My recent experience with GOLDCAR in Alicante has been particularly challenging. While the cars are decent, the experience of picking up the car is anything but pleasant. The company pushes expensive insurance so aggressively that it makes me feel as though I cannot get the keys without purchasing it. In one encounter, they used fear and intimidation tactics to wear me down:
Fear Tactics: Pointed out a paper with a 2cm line and stated that if a scratch like that was found, they would charge 300€. Insisted that if I didn’t take the insurance, I had to give a 1100€ deposit and another 1100€ if another car was required. Insisted on checking the car for scratches before return, even though it could have been checked later and a charge issued.When I inquired about the price and refused the insurance, the staff rehashed these tactics to get me to agree. Eventually, I gave in to avoid the unpleasant experience of going through another round of harassment. This behavior is not indicative of good client service, especially considering that I had already paid for the car.
Seeking a Better Alternative
I am looking for a car rental company in Alicante that sees their clients as partners and not as a source of profit through intimidation. Here are some key qualities of a car rental company that treats clients with respect:
Respects customer preferences, allowing them to choose the car they want without added pressure. Provides clear, straightforward information about any additional charges or policies. Takes responsibility for any minor damages without excessive fees. Prioritizes customer satisfaction and goes the extra mile to ensure a smooth experience.If you have had a positive experience with a car rental company in Alicante, please share your review. Together, we can help other travelers find the perfect rental car without the stress and suffering.
Conclusion
GOLDCAR has certainly lost one customer for good, and I am hopeful that this experience will prompt them to improve their customer service. As a sensitive traveler, finding a car rental company that respects and prioritizes the well-being of its clients is crucial. If you have any recommendations or personal experiences to share, I would love to hear from you!