Guide to Booking a Driving License Appointment through Sarathi Portal

Are you facing issues while trying to book a driving license (DL) appointment through the Sarathi portal? If so, this guide will help you navigate and resolve common issues that may arise during the process. Whether you are in the initial stages of applying for a learner's license (LL) or have already obtained one, this article will provide step-by-step instructions to ensure a smooth booking process.

Addressing Common Issues

Here are some common issues and their solutions to help you resolve problems and successfully book your driving license appointment:

Error Messages and Solutions

Error Message: Check Application Status: Confirm that your application is fully approved and that there are no pending requirements. Sometimes additional documentation or verification may be needed.

Check Application Status: Login to the Sarathi portal and navigate to Application Status on the heading towards the right-hand upper corner. Enter your earlier LL application number to retrieve your application status summary. If you see a pending status, proceed to the next step. Resolve Pending Requirements: If you find any pending requirements, ensure that all necessary documentation has been submitted and verified. Follow the instructions provided and re-check your application status once you have submitted any missing documents.

Error Message: Verify Eligibility: Ensure that you meet all the eligibility criteria for booking a slot. Different states may have specific requirements so check if there are any restrictions.

Verify Eligibility: Carefully read the eligibility criteria for your state. Ensure that you meet all the requirements, such as age, medical fitness, and any other state-specific conditions. If you meet the criteria, you should be able to proceed with the booking. Check for Restrictions: Some states may have specific restrictions or requirements. Make sure to review these and take any necessary action, such as attending a medical check-up before the application can be fully approved.

Error Message: Slot Availability:

Check Slot Availability: If you are told that there are no available slots, try checking for slots at different times or on different days. If there is a peak demand period, you may need to wait until a less busy period. Plan Ahead: Booking a DL appointment can take some time, so plan your schedule accordingly. It is advisable to book the appointment well in advance to avoid last-minute stress.

Error Message: Clear Browser Cache: Sometimes technical issues can arise due to cached data. Clear your browser’s cache or try using a different browser or device.

Clear Cache: Clear your browser cache and cookies to remove any outdated data that may be causing issues. Alternatively, try accessing the Sarathi portal from a different device or browser to rule out any browser-specific problems.

Error Message: Contact RTO Support: If the issue persists, reach out to the customer support of the RTO or the helpline associated with the Sarathi portal. They can provide specific insights and assistance regarding your application.

Seek Assistance: If you continue to face issues, contact the appropriate RTO or the Sarathi helpline. Provide them with detailed information about the problem you are experiencing, including any error messages you are receiving. They can provide guidance and troubleshoot any technical issues.

Error Message: Check for System Maintenance:

Check for Maintenance: Sometimes online services undergo maintenance or updates which can temporarily affect functionality. Check if there are any announcements regarding this, and try accessing the portal after the maintenance is complete.

Step-by-Step Guide to Booking a Driving License

Follow these steps to book a driving license appointment through the Sarathi portal:

For an Existing DL:

Login to Sarathi Portal: Visit the Sarathi portal and log in with your credentials. Select Services: Navigate to the Sarathi services section and select the option to apply for a driving license. Submit Your Details: Enter your driving license number and any required details, and fill up the form accurately. Upload Required Documents: Upload the required documents in the appropriate format. Ensure that documents containing multiple pages are in a single PDF or JPEG file. Submit Application: After uploading the documents, submit your application to pay the fees online. Print Acknowledgment Form: Print the acknowledgement and other forms, along with the xerox copies of the documents you have uploaded. Visit RTO Office: Visit the nearest RTO office with the printed forms and xerox copies of the documents. Scrutiny of Documents: Show the printed forms and xerox copies to the officer in charge for scrutiny. After the documents are verified, pay the fees for the driving test. Take Biometrics: Get your biometrics done at the RTO office. Wait for LL Approval: If you already have a DL, you may be eligible for the LL without sitting for the test. Your LL application may be approved the same day, and you will receive a message after a 30-day waiting period confirming your eligibility to fill the DL form. Fill DL Form: Once you receive the message, visit the Sarathi portal to fill the DL form. Select Additional Endorsement (AEDL): Choose the additional endorsement option and upload your existing DL and the required documents. Pay Online and Book Slot: Pay the fees online and book your slot. Visit the RTO on the selected date and time for the test and document submission.

By following these steps, you should be able to successfully book a driving license appointment through the Sarathi portal. If you encounter any issues, refer to the error messages and solutions provided, and contact RTO support for further assistance.