How to Cancel an E-Ticket with Air India: A Comprehensive Guide

For the past few years, Airlines have been predominantly issuing only electronic tickets. This modernization has made traveling more efficient and convenient, but it also means that if you need to cancel a ticket, you will need to follow specific steps. This guide will walk you through the process of canceling an e-ticket on Air India and what to expect post-cancellation.

Understanding Air India's Ticketing System

Air India, like other major carriers, has shifted entirely to an electronic ticketing system. Unlike traditional paper tickets, these e-tickets require you to manage your booking through their official website or mobile app. The process of canceling a ticket is straightforward but requires accessing your ticket details through Air India's platform.

The Cancellation Process Step-by-step

Here's how you can cancel an e-ticket on Air India:

Visit the Air India Website: Go to the official Air India website () and log in to your account if you have one, or create a new one if you're a first-time user. Go to 'Manage Booking': On the homepage, look for the option to 'Manage Booking.' This service allows you to view and manage your flight details. Enter PNR and Surname: Once on the manage booking page, you will need to enter your PNR number (Passenger Name Record) and Surname in the respective fields. Click on 'Submit' to proceed. Your Flight Booking Details: After entering the correct details, your flight booking will appear on the screen. You should see various options including 'Cancel Booking.' Confirm Cancellation: Click on the 'Cancel Booking' button. This action will initiate the cancellation process, and you may receive a confirmation message on your screen.

Post-Cancellation: Refund Details and Processing Time

After canceling your e-ticket, it is important to understand the next steps and timelines related to your refund:

Refundable vs. Non-Refundable Tickets: Whether or not your ticket is refundable depends on the terms and conditions agreed upon when you booked your flight. If the ticket is refundable, you should expect your funds to be returned within 7 days after the cancellation. Mode of Payment: The money will be credited back to your original mode of payment. For example, if you paid by credit card, the refund will go back to that credit card. Cancellation Charges: A cancellation fee will typically be deducted from the total refund. The exact amount will depend on the fare and the time remaining until the scheduled flight.

Additional Considerations: If you booked your ticket through an official Air India agent, whether online or offline, it's important to note that the refund amount might be reduced by an agent's service charge. The agent will process the refund and deduct this charge.

Conclusion and Final Tips

Managing an e-ticket cancellation on Air India is a straightforward process, ensuring you have all the necessary details and steps prepared. Always keep your PNR number, surname, and booking confirmation handy during the cancellation process.

Key Points to Remember:

Visit the official Air India website. Log in to your account and go to 'Manage Booking.' Enter your PNR and surname to view your booking details. Click on 'Cancel Booking' and confirm the process. Expect a refund within 7 days, subject to refundable status and applicable charges.

By following this comprehensive guide, you can easily manage your e-ticket cancellation with confidence. Happy travels!