How to Get a Refund for a Partially Cancelled Train

If you recently booked a train and received a cancellation notice, it is important to know the process of getting a refund. Follow these steps to ensure a smooth and efficient refund process.

Understanding Partial Cancellation

In the case of a train that is partially cancelled, commonly known as a partially cancelled train, Irctc may terminate the train earlier than the final destination. This often requires special procedures to be followed to obtain a refund. Common practices involve filing a Terminal Debtor’s Report (TDR) within two days of the train's scheduled arrival or cancellation. It is also important to understand if partial cancellation affects only a part of the journey or if it is a total cancellation.

Check the Refund Policy

Before proceeding with a refund request, it is essential to review the Refund Policy of the train operator. Different companies have varying policies, and understanding them beforehand will help in a smoother refund process.

Gather Information

Collect all relevant information regarding your ticket, including:

Booking reference number Travel dates Details of the canceled segments Any correspondence regarding the cancellation

Contact Customer Service

Reach out to the train company’s customer service via phone or online chat. Provide them with your booking details and explain the situation. If the cancellation is a partial one, make sure to clarify that in your conversation.

Submit a Refund Request

In some cases, you may need to complete a refund request form. This can usually be done online. Be prepared to provide your ticket information and details about the cancellation. Ensure that you follow the specific requirements for a partially cancelled train, as outlined by the train operator.

Keep Records

It is crucial to maintain copies of any correspondence, forms, and confirmation of your refund request. Having a paper trail can significantly help in case any issues arise or if the refund process takes longer than expected.

Follow Up

If you do not receive a response within the specified timeframe, do not hesitate to follow up with the train company. Staying proactive with your inquiries can help expedite the process and resolve any unexpected delays.

Additionally, note that if the cancellation is a result of booking through a third-party site such as a travel agency, you may need to contact them directly for assistance.

Specific Case Study

I recently booked a train from Chennai to Coimbatore. However, I received a message from Irctc stating that the train was partially canceled and that the halt was deleted from the train route. Following the instructions, I proceeded to cancel my ticket and received a full refund.

For a partially cancelled train, it is important to file a TDR up to 72 hours of the scheduled arrival. The original certificate/GC/EF Certificate issued by the ticket checking staff must be sent through post to Irctc. Cancellation of partially confirmed tickets is permitted up to half an hour before the scheduled departure of the train.