United Airlines Flight Cancellation Policy: Everything You Need to Know

Travel plans often change unexpectedly, and sometimes, cancellations are necessary. Understanding United Airlines' cancellation policy can help you make informed decisions when faced with unforeseen circumstances. This article will guide you through the specifics of United Airlines' cancellation and refund policies, helping you navigate potential changes to your travel plans with confidence.

Customer Service Numbers for United Airlines

For assistance with cancellations, it's best to contact United Airlines' customer service. Here are their contact numbers:

US and Canada: 1-855-590-0926 - Available around-the-clock. 1-866-410-8139 - For further assistance or to discuss cancellation policies. 1-800-953-4585 - Another customer service line for further assistance.

24-Hour Policy on Cancellations

United Airlines offers a 24-hour window for a full refund for cancellations. However, the details of the policy vary based on the type of ticket you have purchased. Here's an outline of their cancellation policy:

Tickets That Can Be Refunded

For tickets that are refundable, you can cancel at any time for a complete refund with no additional costs. This applies to some basic tickets and all awards tickets.

Refundable Tickets: You can cancel for a full refund before your trip, regardless of the fare. Awards Tickets: While you can cancel an award ticket and get your miles back, there may be costs associated based on your MileagePlus level and how close to departure you cancel. Basic Economy: Basic Economy tickets may be eligible for a refund within the 24-hour timeframe, but they are often non-refundable and non-changeable.

Tickets That Cannot Be Refunded

For non-refundable tickets, cancellations after the 24-hour period will result in no refund. Instead, you will receive a travel credit that is equal to the ticket's purchase price less any applicable cancellation fees.

Non-Refundable Tickets: No refunds are provided after the 24-hour period. Instead, you will receive a travel credit based on the ticket's purchase price and any applicable cancellation fees.

Special Circumstances and Travel Insurance

If your cancellation is due to a verified emergency or if you have travel insurance, you may qualify for a refund or extra accommodations. It's important to check your policy and be prepared to provide documentation of the emergency or proof of your travel insurance.

For further assistance or to discuss cancellation policies, you can visit the United Airlines website:

Log in to your account and go to the 'My Trips' section. Follow the prompts to cancel your trip.

Summary and Key Points

United Airlines does allow flight cancellations, but the eligibility for a refund depends on your ticket type and fare rules. If your ticket is refundable, you can cancel the flight and request a refund. However, for non-refundable tickets, you won't receive a full refund after the 24-hour period but can opt for a travel credit.

Key takeaways:

24-Hour Refund Window: Cancellations made within 24 hours of booking are typically eligible for a full refund. Refundable vs. Non-Refundable: Some tickets may be fully refundable, while others are not. Travel Insurance: Verify if your cancellation is eligible under travel insurance.

For detailed information and to make a cancellation, visit the United Airlines website or contact customer service.