What to Do if Your Window Ticket PNR is Not Readable: A Comprehensive Guide

Whether you're traveling by air or rail, a Passenger Name Record (PNR) is often essential for verifying your booking. If your PNR is not readable, it can cause significant inconvenience. This article provides a detailed guide on what steps you should take to resolve this issue.

Step-by-Step Guide to Resolve an Unreadable PNR

First, it's important to understand that an unreadable PNR can be due to various reasons such as damage, unreadable input, or technical glitches. Here are the steps you can take to resolve the issue:

Contact Customer Service

If your PNR is unreadable, the first step is to contact the customer service of the airline or railway service provider. They can help you retrieve your booking information using your name, date of travel, and any other relevant details. This is often the quickest and most effective way to resolve the issue.

Check Email or SMS Confirmation

Confirmation emails or messages are usually sent when you book a ticket. These messages often contain your PNR. Check your inbox or spam folder to locate the confirmation. If you have registered the email address with the service provider, these confirmations can be very helpful.

Visit the Ticket Counter

If you are at the station or airport, visiting the ticket counter can be another helpful step. Ticket counter staff can assist you in locating your booking. They have access to the Passenger Reservation System, which can help retrieve your PNR from the records.

Use Online Platforms

Many airlines and railway services provide online portals or apps for managing your bookings. If you have an account with the service provider, logging into your account can help you view your bookings. This is often a convenient option if you are away from the physical location of the ticket counter.

Provide Identification

To verify your identity and booking, be ready to provide identification and any other necessary information. This may include your ID number, passport details, or other personal information that can help confirm your identity.

Seek Assistance at Reservation Offices

If none of the above steps resolve your issue, you can seek assistance at any Railways Reservation Office, Counter, or Window. Here are specific steps you can follow:

- Visit the Reservation Office: Go to the nearest Reservation Office with your PRS Ticket. Reservation Clerks and supervisors have the tools and knowledge to resolve such issues using the Passenger Reservation System.

- Explain the Problem: Inform the Reservation Clerk or Supervisor about the unreadable PNR. They can use their tools to correct or write the correct PNR on your ticket.

- Obtain Immediate Assistance: Since the PRS system maintains records, the staff can quickly identify your seat number, name, and other details, providing you with immediate assistance.

Conclusion

Always be proactive in resolving issues related to your PNR. Contacting customer service, checking confirmation emails, visiting the ticket counter, using online platforms, and seeking assistance at reservation offices are efficient ways to ensure your travel plans run smoothly.