Why Do My Documents Still Say 'Waiting for Documents' on WES if They Were Delivered?

Introduction to WES Processing and Document Status Tracking

As a Google SEO expert, it's important to understand the nuances of how educational credential evaluations are processed by agencies like World Education Services (WES). Sometimes, issues with the document status can arise, leading to confusion among applicants. If you're in a situation where your transcripts have been delivered and your WES application still says “waiting for documents,” you're not alone. Here’s an in-depth look at why this might be happening and what you can do to resolve the issue.

WES Processing Time and Verification

WES is known for the meticulous nature of its document verification process. There may be several reasons why your documents haven’t been processed despite delivery:

Processing Time: WES takes time to process incoming documents, even after physical delivery. This can take several business days. Document Verification: WES has to verify the authenticity of the documents it receives. This process can add additional days to your document status update.

Once your documents are delivered to the WES office, it may take some time for them to be logged into the system and for the verification process to complete. Keep in mind that this process can be affected by various delays and verification requirements.

Tracking Delays and Incomplete Application

Another possible reason for the delay in your application status is tracking delays or incomplete application information:

Tracking Delays: Tracking information may not always reflect the most current status. If the documents were delivered but not yet checked in by WES staff, it may still show as “waiting.” Incomplete Application: Ensure that all required documents were sent and submitted as per WES guidelines. If any documents are missing, this could lead to a delay in processing.

Missing or incomplete application information is one of the leading causes of delays in WES processing. Make sure that every required document is included and properly formatted before submission.

Technical Issues and Contacting Customer Service

Sometimes, technical issues on WES’s end can also cause delays in processing your documents:

Technical Issues: Technical glitches or issues on the WES server can occasionally lead to delays in updating application statuses.

If it has been several days since the delivery, and you still haven't received a status update, it is a good idea to reach out to WES customer service for further clarification. They can provide you with the most accurate information regarding your documents and help resolve any technical issues that might be causing the delay.

Office Closures and Processing Guidelines

WES offices also adhere to certain operational guidelines, such as closing on specific holidays, which can affect the timeline for processing your documents. Here are some important dates and guidelines for WES processing:

September 2020: Processing of incoming mail for WES Canada office was scheduled for specific dates up to September and October. For U.S. office, processing was within 3-5 business days. August 2020: Processing of incoming mail for WES Canada office was scheduled for specific dates up to August 2020. For U.S. office, processing was within 2-3 business days. July 2020: Processing of incoming mail for WES U.S. office was within 2-3 business days. Global Mail Disruptions: Due to global mail disruptions, many evaluation reports were sent back as “return to sender.” To ensure timely delivery, ask your recipient institution to register for AccessWES.

Checking the delivery date provided by your courier or mail service can help you determine when to expect your next status update. If your documents were delivered on September 21, 2020, the estimated processing time is within the next few business days.

Contacting WES Customer Service

If you are still experiencing issues after a reasonable amount of time, it is recommended to contact WES customer service:

Twitter Contact: You can reach out to them through Twitter for any additional questions or concerns. Website Form: Use the contact form on the WES website for detailed inquiries and support requests. Help Center: Explore the WES Help Center for more detailed guides and resources.

Providing detailed information about your application can help the WES team resolve issues more efficiently and quickly.

Tips and Advice for Applicants

To avoid delays and ensure a smooth application process:

Double-check all required documents to ensure they are complete and correctly formatted. Monitor tracking information closely and verify the actual delivery of your documents. Stay patient and allow sufficient time for WES to process your documents. Keep detailed notes and records of all communications and interactions with WES customer service.

By following these tips, you can minimize potential issues and ensure a quicker processing time for your WES application.