Why People Feel Entitled to Ignore Rules: Insights from a Casino Dealer’s Perspective

Back in my days working as a casino table-games dealer, I encountered countless situations where rules shifted as often as the hands of a changing supervisor. This experience taught me a valuable lesson about human psychology and the feeling of entitlement, which often leads individuals to justify ignoring rules.

The Chaotic World of Casino Floor Supervisors

One instance that stands out vividly was during a shift when I was straightening the money tray to make it easily readable and countable. In walked a second-level supervisor, who quickly shouted, “Why do you have your fingers in the money without calling me over first?” This was the very tray the tray that I had meticulously arranged without issue—until the new directive came in.

Another instance involved a situation where a first-level boss walked towards me, mouth agape, and pointed out that the tray needed to be in order as he approached. As I was explaining that Rita, another dealer, had told us not to touch it, this boss barked, “Well, Rita’s not here, so you’ll do it my way!” The stark inconsistency in instructions left me singing the theme from the Otis Redding song, “I Can’t Do What Ten People Tell Me to Do.”

The Psychology of Entitlement

The feeling of entitlement can be deeply rooted in psychological, social, and even cultural factors. Individuals may feel justified in defying rules they believe to be outdated, irrelevant, or simply inconvenient. In the context of my work, there were several reasons why I and my colleagues felt entitled to ignore new rules:

Unclear Information: Changes in rules often go unnoticed or are communicated inconsistently, leading to confusion among staff. Pressure to Perform: The desire to meet performance targets and maintain efficiency can sometimes override the adherence to formal protocols. Establishing Personal Authority: Some individuals may use their personal experience and wisdom to establish their own rules, assuming that their methods are superior. Fear of Consequences: While some fear the consequences of non-compliance, others are convinced that they know better and that the rules, as they were explained, are no longer applicable.

The Impact of Entitlement on Business and Society

The issue of entitlement and rule-breaking extends far beyond the casino floor. In various settings, from workplaces to communities, this mentality can lead to serious consequences. In business, it can undermine collaboration, reduce productivity, and damage company reputation. Socially, it can foster a culture of disrespect and irresponsibility, eroding the fabric of our communities.

Addressing the Root Causes

To combat this entitlement mindset, several approaches can be effective:

Clear Communication: Ensure that changes are communicated clearly and consistently throughout the organization. Empowerment through Training: Train employees to understand the importance of rules and how they contribute to the overall success of the organization. Hold Individuals Accountable: Implement a system of checks and balances to hold individuals accountable for their actions, both within and outside recognized rules. Promote a Culture of Respect: Foster a workplace culture that values collective decision-making and mutual respect.

Conclusion

My experience as a casino table-games dealer has provided a unique insight into the complex behaviors and psychological underpinnings that drive individuals to disregard rules. Understanding these dynamics is crucial for creating an environment where rules are respected and adhered to, be it in the casino, office, or community.